Return & Refund

Effective Date: [01/01/2024]

At First Systems, we strive to provide high-quality products and services to our customers. However, we understand that sometimes things don’t go as planned. This Return and Refund Policy outlines the terms and conditions for returns, refunds, and exchanges on purchases made through our website [https://www.firstsystems.in/].

Please review the policy carefully to ensure you understand your rights and obligations before making a purchase.

1. Eligibility for Returns and Refunds

  • Products: Returns and refunds apply only to physical products purchased through our website. Certain types of products may be exempt from our return policy due to their nature (e.g., custom-made or personalized items, software, or digital products). Please refer to the specific product page for any exceptions.
  • Services: Returns and refunds for services may not be applicable, as many of our services (e.g., consulting, installations, and customized IT solutions) are provided on a one-time or non-refundable basis. However, if a service does not meet the agreed-upon terms, we will work with you to find a solution.
  • Timeframe: To be eligible for a return or refund, the product must be returned within 7days from the date of delivery. After this period, we will not accept returns or offer refunds.

2. Return Conditions

To qualify for a return, the following conditions must be met:

  • The product must be in its original, unused, and unopened condition, with all original packaging, accessories, and tags intact.
  • If the product is defective, damaged, or the wrong item was shipped, we will provide a return label and cover the return shipping cost.
  • If the product is returned for reasons other than defect (e.g., change of mind or incorrect selection), the customer will be responsible for the cost of return shipping.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at jency@firstsystems.in within 7 days of receiving the product. Provide the following details:
    • Your order number
    • The reason for the return
    • Product details (including the condition of the product)
  2. Approval: Once we receive your request, we will review it and notify you of the approval or rejection of your return. If approved, we will provide you with instructions for returning the product.
  3. Return Shipping: If your return is accepted, please package the product securely and ship it back to us at the provided address. You are responsible for the cost of return shipping unless the product was defective, damaged, or incorrect.

4. Refunds

  • Processing Time: Once we receive your returned product and confirm that it meets our return conditions, we will process your refund. Refunds are typically processed within 5-7days, depending on your payment method.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. If the payment was made via bank transfer or credit card, it may take additional time for the refund to reflect in your account.
  • Partial Refunds: If the returned item is used or damaged, we reserve the right to issue a partial refund based on the condition of the product.
  • Shipping Fees: Shipping charges are non-refundable unless the product was defective, damaged, or incorrect.

5. Exchanges

At this time, we do not offer direct exchanges for products. If you would like a different product, you will need to return the original item and place a new order.

7. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us immediately at [jency@firstsystems.in] with the following information:

  • Order number
  • Photographic evidence of the damaged or defective product
  • A description of the issue

We will arrange for a return or replacement at no extra cost to you. If a replacement is not available, we will issue a full refund.

8. Cancellation of Orders

Orders can only be canceled before they are shipped. Once the order has been dispatched, it cannot be canceled. To request an order cancellation, please contact us as soon as possible at [jency@firstsystems.in]

9. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, or if you need assistance with a return or refund request, please contact our customer support team:

First Systems
Email: [jency@firstsystems.in]